Terms & Conditions

Catalyst Restoration is an emergency property restoration company operating in Maryland, Pennsylvania, West Virginia, and Virginia. References to “we,” “us,” or “Catalyst” mean Catalyst Restoration. References to “you” or “Customer” mean any person who books an inspection, engages our services, or uses our website.

We provide emergency property restoration services including, but not limited to: water damage mitigation, mold remediation, sewage cleanup, fire mitigation, smoke cleaning, biohazard cleanup, tarp-up and board-up, storm damage response, structural drying, and insurance claim coordination.

All work is performed in accordance with applicable IICRC standards. Specific scope, equipment, and pricing for your project is documented in a separate work authorization signed before work begins.

Inspection requests submitted through our website are not confirmed until our team contacts you to verify timing and scope. We aim to respond within one business hour for non-emergencies and within minutes for emergencies, but response times are not guaranteed and depend on call volume, weather, and dispatch capacity.

You may cancel a scheduled inspection at any time before our crew arrives by calling 240-291-8439. Once mitigation work has begun, cancellation is governed by the work authorization you signed.

Estimates provided before in-person inspection are non-binding and reflect typical scope for similar losses. Final pricing is determined after on-site inspection, documented in a written scope of work, and signed by you before mitigation begins.

For insurance-claim work, pricing follows the Xactimate or carrier-equivalent rate schedule applicable to your ZIP code and the date of loss. We will inform you in writing of any out-of-pocket amounts (deductibles, depreciation withholdings, scope items not covered) before incurring them on your behalf.

We facilitate insurance claims as a courtesy and a service convenience. We are not your insurance company, your insurance agent, or a public adjuster. We do not guarantee that any specific cost will be covered by your carrier. You remain ultimately responsible for amounts your carrier denies, depreciates, or applies to your deductible.

By signing a work authorization that includes a Direction of Payment or Assignment of Benefits, you authorize us to bill your carrier directly for work covered under your policy. You agree to cooperate in good faith with the claim process, including signing documents the carrier requires and providing access to the property for inspection.

Payment is due according to the terms specified in your signed work authorization. For direct-pay (non-insurance) work, we require a deposit before mitigation begins and final payment upon completion. For insurance-claim work, deductibles and non-covered amounts are due upon completion or as agreed in writing.

Past-due balances accrue interest at the maximum rate permitted by Maryland law. Costs of collection (including reasonable attorney's fees) are the Customer's responsibility.

By scheduling work, you represent that you are the owner of the property or have authority from the owner to authorize restoration work. You agree to provide access to the affected areas, utilities (water, electricity), and any necessary parking or staging space.

You are responsible for moving or protecting personal items of unique sentimental or financial value before work begins, unless we have specifically agreed in writing to handle them as part of a contents pack-out.

Restoration projects sometimes uncover hidden damage that requires expansion of the original scope. Any change to scope or pricing greater than $500 will be documented in a written change order signed by you before the additional work proceeds, except in genuine emergencies where stopping work would worsen the loss.

We document your loss and our work with photos and notes for our records, your records, and your insurance claim. We may use anonymized job photos in marketing materials, case studies, and on our website. We will not identify you or your address in any public material without your separate written consent.

If you would like us to exclude your job from any future marketing use, email zshoemaker@catalystrestorations.com and we will flag your file accordingly.

By providing your phone number and email, you consent to receive communications related to your job, including phone calls, voicemail, SMS, and email. SMS messaging is governed by our Privacy Policy and our SMS consent terms (reply STOP to opt out at any time, message and data rates may apply).

We warrant that mitigation work will be performed in a workmanlike manner consistent with applicable IICRC standards. If you discover a defect in our work within 30 days of completion, contact us and we will return to address it at no additional charge.

Beyond this express warranty, we disclaim all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. We do not guarantee any specific drying time, mold-clearance result, or insurance outcome.

To the maximum extent permitted by law, our total liability arising out of or related to this Agreement shall not exceed the amount you actually paid us for the specific work giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, lost rental income, lost business, or emotional distress.

We are not liable for delays or failures to perform caused by events beyond our reasonable control, including but not limited to: severe weather, natural disasters, pandemics, supply chain disruptions, labor shortages, government orders, utility outages, and third-party service interruptions (carriers, hosting providers, insurers).

You agree not to misuse our website, including: scraping, reverse engineering, attempting to disrupt or overload our infrastructure, or using automated tools to submit fraudulent bookings. The content, design, and code of https://catalystrestorations.com are our property or licensed to us; you may not copy or republish substantial portions without permission.

If you have been granted admin access to our portal, you are responsible for keeping your credentials confidential. Notify us immediately at zshoemaker@catalystrestorations.com if you suspect unauthorized access.

We will attempt to resolve any dispute informally first. Email zshoemaker@catalystrestorations.com with a written description of the issue. If the dispute is not resolved within 30 days, either party may proceed to mediation in Washington County, Maryland, or to litigation in the state or federal courts located in Washington County, Maryland. Both parties waive any right to a jury trial.

This Agreement is governed by the laws of the State of Maryland, without regard to its conflict-of-laws principles. The exclusive venue for any litigation is the state or federal courts located in Washington County, Maryland.

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes affecting existing customers will be communicated by email to anyone with an active job at the time of the change. Continued use of our website or services after a change constitutes acceptance.

Catalyst Restoration
Hagerstown, MD
Phone: 240-291-8439
Email: zshoemaker@catalystrestorations.com