Privacy Policy

Catalyst Restoration is an emergency property restoration company based in Hagerstown, Maryland, serving Maryland, Pennsylvania, West Virginia, and Virginia. References to “we,” “us,” or “our” mean Catalyst Restoration. References to “you” or “your” mean any person who visits catalystrestorations.com or interacts with our services.

When you book an inspection or interact with our website, we may collect:

• Contact info: first and last name, phone number, email address.
• Property info: service address, city, state, ZIP, description of the loss, date of loss, affected rooms/areas.
• Insurance info (if applicable): carrier name, claim number, adjuster name/phone/email.
• Photos and documents you upload to support your inspection request.
• Technical data: IP address, browser type, pages viewed, time spent, referring URL — collected via standard server logs and analytics.
• Communications: messages, calls, emails, and SMS exchanged with our team.

• Confirm and schedule your inspection or restoration work.
• Dispatch our crew, equipment, and materials to your property.
• Communicate with you about your job — by phone, SMS, email, and through our customer portal.
• Coordinate with your insurance carrier and adjuster when you authorize us to.
• Document the loss and the work performed for your records and your claim.
• Send appointment confirmations, on-route ETAs, status updates, completion notices, and review requests.
• Improve our website, our services, and the quality of our work product.
• Comply with legal obligations and resolve disputes if any arise.

By providing your mobile number on our booking form or by texting our number, you expressly consent to receive SMS messages from Catalyst Restoration related to your job. This includes:

• Booking confirmations
• On-route ETAs from our crew
• Status updates as work progresses
• Completion notices
• Post-job review requests
• Direct replies from your project manager

Message frequency varies based on the stage of your job — typically 1 to 6 messages per active project. Message and data rates may applydepending on your carrier plan.

To opt out at any time, reply STOP to any message we send. We will stop sending you SMS immediately and confirm your opt-out. You can opt back in any time by replying START. For help, reply HELP.

We do not share your mobile number with third parties for marketing purposes. Carriers including AT&T, Verizon, and T-Mobile are not liable for delayed or undelivered messages.

We use a small number of trusted vendors to operate our business. Each receives only the information they need to do their job:

• Resend — sends transactional emails (confirmations, updates, reviews).
• Twilio — sends and receives SMS.
• Microsoft — calendar and email infrastructure for our dispatch team.
• Vercel — website hosting and serverless functions.
• Neon — Postgres database that holds your booking record and job history.
• Anthropic — powers our AI Loss Analyzer (only the photos and description you submit to that tool).
• Google — Business Profile, reviews, and analytics.
• Your insurance carrier and adjuster — only when you have authorized an insurance claim and only the documentation needed to process it.

We do not sell your personal information. We do not share it with advertisers, data brokers, or any party not listed above.

Booking data is stored in an encrypted Postgres database. Access tokens for any third-party integrations are encrypted at rest using AES-256-GCM. Employee access is limited to the dispatch team and project managers assigned to your job. Our website uses HTTPS for all traffic.

No system is perfectly secure, but we follow industry-standard practices and respond quickly if anything goes wrong.

Booking records, job photos, and documents are retained for 7 years after the job completes — long enough to support warranty claims, insurance audits, and tax recordkeeping. Marketing data (anonymous analytics) is retained for 24 months. You may request deletion of your personal data at any time, subject to our legal obligation to retain certain records.

You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Withdraw consent for SMS by replying STOP to any message.

To exercise any of these rights, email zshoemaker@catalystrestorations.com. We will respond within 30 days.

If you are a resident of California (CCPA/CPRA), Virginia (VCDPA), or another state with consumer privacy laws, you have additional rights including the right to know what personal information is collected, to delete it, and to non-discrimination for exercising these rights. Contact us at the email above to make a request.

Our services are directed at property owners and adults responsible for property. We do not knowingly collect personal information from anyone under 13. If we learn that we have, we will delete it promptly.

We use a small number of cookies: a session cookie for our admin login, plus standard anonymous analytics cookies. We do not use third-party advertising trackers. You can disable cookies in your browser settings — the public site will continue to work normally; the admin area requires the session cookie to function.

We will update this page when our practices change. The “Last updated” date at the top reflects the most recent revision. For material changes affecting existing customers, we will email everyone with an active job at the time of the change.

Catalyst Restoration
Hagerstown, MD
Phone: 240-291-8439
Email: zshoemaker@catalystrestorations.com